Help Required in Addressing CDN Issues (Patreon)

Hi everyone, Rich here. We're aware that the CDN we use for delivering our video downloads has issues for many users and we now have a through-line of communication to people who can make a difference. 

We're looking for affected users to help us out, but please only do the following if you're having very slow download speeds and/or disconnections when downloading from digitalfoundry.net. If you submit the required information when the service is working OK, that won't be helpful.

Here's what we need from affected users:

1. Go to https://debug.tools.cdn77.com/ and wait for the screen to update with your code. This will be a 10-digit code you can cut 'n' paste into an email.

2. Next, for MacOS run traceroute 1628926251.rsc.cdn77.org in the terminal, on Windows run tracert 1628926251.rsc.cdn77.org in the terminal or command prompt. We'll need a screenshot of the output.

3. Please send the above along with Name, Email and Location to info@digitalfoundry.org.

Thanks - and fingers crossed we can resolve this. I'd just like to reiterate though that even if things are OK, we do recommend a download manager for multi-threaded downloads. It makes everything a lot easier. It may not be the best but Turbo Download Manager works and I'm sure others can chime in with their suggestions. Bearing in mind we've had downloads over 10GB or even 20GB at one point, this is worth looking into.