Patreon Billing Issue (Patreon)

We noticed that a LOT of you may no longer be active Patrons as of the 1st.

We have about 20% less processed payments so far this month.

This is actually a Patreon-wide issue, not just an "us" thing.

We understand that it is not something that Patreon can fix, as it has more to do with updates to banking and payment systems, but as indie creators we always try to be upfront about issues.

The main issue your bank would see is that Patreon changed their payment processing from California to Ireland and for the people impacted your bank will flag the payment since it changed locations and nations.

If you think this might affect you, please read the text below! It comes directly from the Patreon team. 

Hi there,

An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.

If a patron reaches out to you about a decline, you can advise them to follow these steps:

1. Contact their card issuer to confirm the charge is valid and retry that card
2. If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History:

We’re deeply sorry about these interruptions and appreciate your patience as we work to resolve them.

The Patreon Team