A note about recent patron payment declines (Patreon)
Published:
2023-08-04 10:13:41
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My dear friends and supporters,
today I was informed by Patreon that there seem to be more payment problems from active patrons. Since this affects you as much as it does me, I'll share the text with you here. Patreon wrote:
Hi there,
An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
If a patron reaches out to you about a decline, you can advise them to follow these steps:
- Contact their card issuer to confirm the charge is valid and retry that card.
- If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History.
We’re deeply sorry about these interruptions and appreciate your patience as we work to resolve them.
The Patreon Team
I then checked all the information this morning but could not see any failures. If you are affected, please follow the Patreon instructions.
Best wishes,
Jim