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Looks like a hardware issue as i've tried uninstalling /reinstalling drivers, turning off windows ink, a system restore, and even trying it on my old PC but my pens aren't being detected at all, I sent a message wacom's way and hopefully they respond soon (pretty sure they wont prioritize a call from my part of the globe) anyhoo gonna set up a temporary work station to try and get accustomed to in the mean time, = v =

*update* Unfortunately it is a hardware issue, specifically the USB cord, it's not even registering now, I installed an older bamboo tablet with my PC which seems to be working fine, so my options are mail in my cintiq for servicing or upgrade, seeing as the 21ux is pushing 8 years old, i'll prolly just upgrade ^^;

Comments

Anonymous

I've heard this from two or three other artists with Wacom tablets, sounds like Wacom needs to not break their own stuff >.>

Anonymous

that's really unfortunate. hopefully it all goes in your favor with the temporary set up <3

Anonymous

They might ask you to send it to them for servicing

Zay Bee

hoping wacom gets it fixed up quickly

Rocketarm

Fight me software troubles >:^O

Ramona Wanders

That is unfortunate indeed Tokifuji, I hope you'll be able to fix it soon. :)

tokifuji

yeah, it's either that or upgrade cuz it's a hardware issue, i'd rather upgrade as the 21ux is pushing 8 years old now o_O;

WhitePhox

Hope you can solve this soon, take your time