The PayPal situation (Patreon)
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Edit: As of a few days ago, the issue has been cleared up and I have been able to resume payment and transfers as usual.
Some of you on Discord already know this, but I'm in a bit of a pickle. For the past several days, PayPal has put a complete block on my account for no apparent reason, meaning that I can't send or transfer money in any way. They claim this is an automatic security measure caused by "unauthorized access" to my account, even though I've provided the necessary personal details and 2-factor authentication several times to prove I'm the owner of the account.
The worst part is that my Patreon income for last month was transferred to my PayPal account before I knew about the block. That means that the game's entire budget for this month is currently locked away with no way for me to access it. What's even more troubling is that this is also the income I rely on to pay my bills, and PayPal has completely locked it away from me.
I've been talking with PayPal's customer service all day (when I need to be working on Chapter 2) and they have offered absolutely no real solution other than "just wait a few more days and try again".
I've already changed my Patreon settings to transfer all future income directly to my bank; but due to this PayPal snafu, I currently have no budget and no way to pay our artists, actresses, etc. Obviously, this is a huge roadblock for the game, and will halt production of new assets until either A) PayPal decides to let me access my money, or B) I get my next Patreon payout in early December.
So that's where we're at. I have no access to the project budget, and no income for this month. I'm frustrated, worried, and exhausted.
I'm going to continue working on Chapter 2 as hard as I can, but please understand that this situation is taking up a lot of my time and energy right now, and as a result my productivity has taken a hit.
I'm genuinely sorry for the clusterfuck this past month or so has been. It's stressing me the fuck out, and I hope it will be over soon so we can get back to normal. I owe you guys a huge update, and despite the setbacks lately, I promise you I will have it finished as soon as humanly possible.
In the meantime, I completely understand if you want to pause your pledge until this matter is resolved. I'll let you know as soon as things are back to normal, and more than ever, thank you for your continuing support.