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First, try these simple fixes. Because sometimes it's simple.  
Try to uninstall and redownload.
Make sure to keep in mind the password and email ARE case sensitive.  
The password is HelloDarling
Double check you're entering the email you have registered with Patreon. We get the list from Patreon to upload, so if you accidently use an alternate email, you won't get access.  

We have just learned that it can take some time before Patreon lists the email in our system, so while we upload new member information every other day (give or take if there's a holiday), we may not have been granted your email yet.   If you've been in limbo longer than a week, contact us. We may ask again if you've checked on the above things, but we will get you on a list to enter manually. We don't know WHY some people are being left off the list we upload, but let's start getting people in while we figure it out.

Comments

Anonymous

Please add my email!

Samuel torres

Can't wait to play the game for the first time this is such a cool game

Anonymous

Thanks mamá fuboo^^, I hope I can play this time❤️ I'm so excited😍❤️

KukiKiu

I can access to the game with my mail, but I'm not able to play because I got stuck in the park scenario with no dialogues and just the scene and the music playing YwY I tried to uninstall and reinstall but still doesnt work :C

Anonymous

Is anyone else having the problem of not being able to get MEGA to work to download the game?

Anonymous

I look forward to playing the game 😊 You and your team are doing an amazing job!~ 💙🌸

Anonymous

You're doing your best and that's all that matters, I hope everyone is able to play eventually!

JP

How do I re-download the files

DsyCollins

I'm sorry, but I must ask, why in the update that I download my name is erased and Natalie's is? I hope it can be fixed because I was very confused at first

Anonymous

Oh my god... Just wait for it to be fixed. Day 3 is in beta right now which means that its not finished yet.

Anonymous

This security measure that only Patreon members (for their emails) and a password can play, I really like it. Keep in that way! You are doing a great job!! /sorry my weird english 😥

Anonymous

where is the link :o

Anonymous

hiiii!! im new to ur patreon just wanted to say i love ur art and ur game, and well, everything! keep up the awesome work!!!!!!!

Anonymous

yeah still having issues with the game. i even deleted the original day with the original VA which kinda broke my heart i did enjoy their voice. but excited for the new VA btw. Hopefully this does get fixed soon.

Anonymous

there is no link visible for me

lunaelena55

It's saying expired for me

DsyCollins

Wait, am I the only person whose name is erased and replaced by Natalie on day 3?

Anonymous

it's expired QwQ

undertale.108e

У меня это случилось после того, как мне отправили квитанцию об оплате This happened to me after I was sent a payment receipt

Crystaled Chaos Dont Copy My A.U

when will peters voice be in the game? and im not sure if ive done it right but i did uninstall and reinstall the game and its still doing the name change on day 2

Inverted_Mind_INC

There are expired ones, but the one pinned is not expired. The heading says "BEHOLD! Another link. (link fixed)" and you know you're at the right one.

Anonymous

I can wait, but I do a daily try just to see if I'm uploaded yet I'll update ya'll when I'm actually in the game, I cant wait to start playing! Keep up the good work!

Anonymous

Hey y’all I just downloaded the game but it’s stuck on the main menu and even when I power it off or hit esc it’s still stuck. Please help me on what to do.

Kezzy

Is anyone else having an issue with the name changing to Natalie on the second part of day 2??

Anonymous

this happened to me if you’re on windows do control alt delete at the same time to pull up task manager and end the program if you’re on max press command option escape at the same time and then end the task

Dmz96

It does not work for me at all. I am stuck in the E-mail/Password entry.

Anonymous

I was wondering if day 3 only has one death? I tried to play different routes but I always end up stuck on this one route (on day 3) where the same character dies (even though I was close to a different character)

Anonymous

Looks like I'm stuck in the Email/Password limbo T^T

Anonymous

I'm also stuck in the bermuda triangle, help me.

Anonymous

I registered on November 3 and I still do not have access.

Anonymous

Its been 4 days for me :(

Anonymous

I've been part of the patreon for almost two months and I still can't get in, who the hell should I talk to so they can put me on the list, I've already talked to all the discord but nobody helps at all. It's so frustrating and if I followed all the steps and still can't get into the game.

Anonymous

After 6 days, I was finally allowed in and omg I could not stop fanboying over Peter- I spent most of the game blushing like an idiot and staring into Peter's eyes any chance I got. His smile, smirk, grimace... I love how expressive he is. So looking forward to day 4 and 5. 💙

Anonymous

ahhhh i'm so excited. I just joined today. Now I just have to wait. 🏕️

Anonymous

Hi! I dont know how to donload the game! please help. i really want to play but cant figure out where or how to download and play!..

Anonymous

This is getting frustrating. I initially subscribed and then waited. After two weeks, I just gave up and canceled my membership. I tried again a week ago and STILL don't have access. I triple-checked the password, my email, everything. I just want what I paid for.

Anonymous

I dont kown how to do now.I just wait but have no idea。I just want something could replay.I need help.Thank you so much.

Anonymous

等等吧 我也等了一个月才登上去呜呜呜(但现在卡在开始有垃圾桶的那个界面 就挺自闭的

Anonymous

A whole month,I was finally able to log in but I got stuck on the screen from the woods with the trash cans.Somebody help me!😭😭

Anonymous

both links are expired and i got a new laptop. is there a new link being posted soon?

Anonymous

Almost a week has passed and I still haven't managed to get into the game, could someone help me? (sorry, i bad english and use traslator for this :'3)

Anonymous

I just joined today and I thought I would be able to play as soon as I joined patreon >_<

Anonymous

I hesitated during months between waiting for the game official release or going in Patreon lol. It's a bit disapointing that we have to wait but completely understandable, in fact i like the patreon verification system. Does someone know if the email situation was solved or the time it should take please?

Anonymous

Well nothing to do but wait I suppose.

Anonymous

Hello! Is there any chance my email can be added to the list to play the game? It’s been a couple days

Anonymous

I've done everything here but didn't work :( I suppose I'll just wait

Anonymous

Hi! Can you add my email please? I've done everything already :(

Anonymous

Hi! I'm still stuck after trying everything you said... Is it possible to add my email?

Anonymous

Hey I’m new I just tried getting into the game so I need to wait for my email to be added ?

Anonymous

Hello, I already did everything you mention, could you add my email please?

Anonymous

hey still waiting for my email to be added :)

Anonymous

Still waiting but it makes sence with Thanksgiving right around the corner, can't wait to be added though!! 😜✨

Anonymous

still waiting for my email to be added :)

John L.

My download isnt working..

John L.

Can you add my email?

Anonymous

How long does it take for the email to get added?

Anonymous

can u add my e-mail pls?

Inverted_Mind_INC

Hello Darlings! We want to clear things up a little, the process for adding emails is automatic. We download the entire email list from Patreon and upload it into our system. The main glitch is the variable of how long it takes for Patreon to list your email with us. It can take just a few days or a whole week. You don't need to send us your email, we can pull it from the list. If you are still denied access after waiting a week, message us. We'll start the process for a manual add. If you're new, we need you to wait. If you've been out for weeks or months, please contact us. We do want to get everyone access!

Anonymous

Add my email pls

Anonymous

i get a bug on day 3 after i push the option that says, "peter did it" or something like that after he makes me black out with chloroform or something. and for the rest of the game it calls him peter. Even though that's not what I named him, just thought that would be helpful ! <33

Anonymous

Can you add my email pls^^

Anonymous

could you add my email, please?

Anonymous

Can you plz add my email

Anonymous

can u please add my email

Anonymous

Can you add my email please

Anonymous

Hi, could you add my email please? Thank you!

Anonymous

Hi can you add my email please

Anonymous

Could add my email please?Thank you

Anonymous

Could my email please be added.

Inverted_Mind_INC

Hey, we talked to you already. :) But the answer is.... Patreon adds the emails and we upload their list. If it's been longer than a week, DM us, please. XD

Anonymous

can you please add my email> no rush, im just really excited!

Anonymous

please add my email

Anonymous

When y'all have time, can u plz add my email :3

Rose

Could you please add my email? <3

Anonymous

Could you add my email too please

Anonymous

Could you add my email?

Anonymous

My email wasnt added. swagtastikal@gmail.com