Hero Me Discord Server Issue (Patreon)

Hero Me Discord server members,

UPDATE 12-18-2022 7:15 PM PST

As of now, a little over 1,100 members roles have been restored on the Hero Me Discord server. There are roughly 300 members remaining to have their roles restored. 

If your role has not been restored yet (or it was set incorrectly), please send me a message on Discord to MediaMan3D#0151 with your email address used here on Patreon and I will get it set right away.

Again, thanks for your patience.

Andy

UPDATE 12-16-2022 5:40 PM PST

We have identified the Patreon bot as the source of the Role deletions, but not the cause. The Patreon bot's purpose is to automatically add new patrons (All-Access tier and above) to the Hero Me Discord server (if you have your Discord ID associated with your Patreon account). Somehow it went 'nuts' and removed nearly everyone's Roles (1,100 removed out of 1,400 total members) between 11:03 AM and 11:20AM this morning. I have never done anything with that bot other than install it long ago.

In the audit log before and after these times the Patreon bot is adding patrons & adding Roles and hopefully only removing patron's Roles for who have cancelled their MediaMan3D subscriptions on Patreon.

I have sent parts of the Discord Audit log to the Discord support team for further investigation (see attached images). I won't know if they can restore everyone's roles until their next update to me at the earliest. 

I am not waiting, I am manually going through the log for each member and adding their Role back. This will be time consuming to get through over 1,100 members. So far I have restored the proper Roles to about 120 members.

I hope to get this resolved this weekend. Thank you for your patience.

Andy

Original post continues:

I login to Discord today to find that 80% of all members (over 1,400) have had their Roles wiped. About 300 members still have a Role and are able to access the channels.  If you are unable to see anything on the Hero Me Discord Server, this is why.

I have submitted an urgent support request to Discord find out what happened and if they can restore the Role settings for everyone.

I will update everyone as soon as I have more information.

Andy