Refunds, Discord and What To Do If Issues Occur (Patreon)

Hey everyone!

So, some of you might have noticed the delightful comments I've been receiving lately from one (ex) patron about this page being a scam. Firstly I cannot believe I have to say this but we all know this is not the truth. I work really hard to try and give you lots of content throughout the year and while month to month the tracks and themes may differ I just wanted to let you know that I take complaints and concerns that people bring me seriously and do my best to fix them how I can.

That person has been refunded their money and blocked from the page. However, this got me thinking about some of what has been said in the exit surveys and how I can make all this better for you all. 

So, if you have a question, concern or issue of the patron variety please contact me first via discord either in the patreon channel (and ping me if you think I might miss it) or by DM. Please keep in mind with this that I cannot physically be awake 24/7 but I will get back to you ASAP with some sort of solution or response. Second port of call is patreon DM, however because or all the messages I get here on the daily this will take a few days to get looked at. I work 20 hours a week for a charity and teach drama once a week AS WELL as YouTube and this Patreon page as I have to to make ends meet, this means I don't get around to looking here daily. 

If you are not a part of the discord channel I highly recommend coming in and getting access to the secret patron chat for all my lovely listeners and secret supporters. Seriously, it's a good way for us to chat, get to know each other, and talk about updates as they happen. It's also a place where I post a lot of my life stuff and take requests so you can tell me feedback as I am recording which is amazing for some people who get to see their ideas come to life from an idea they posted, to a full fledged file. 

Here is the link to the discord https://discord.gg/cSvSRJT

I'm sorry for having to stress this all again since the issue was not with the 99.9% of you wonderful people, but I hate the idea of making people unhappy or upset with me. 

XOXO The Secret Subject