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Hello Patrons,

A bit of unfortunate news today.
To cut the story short, we've been having problem with withdrawling our balance to our bank/paypal account as you can see from the attached image below.

All of the running expense to this point has been coming out of the studio's budget (with the intention to reimburse later with the Patreon fundings) at the moment (Live drawing, payments to the staffs, etc), however cost is starting to add up, and we will have to suspend our activity until we're able to make the withdrawl. However, we will obviously continue to provide updates and still be in communication with our community.

So what's going to happen?

We've been contacting support for a while (and still are) to allieviate this matter, but we haven't had much luck. We've been on a continuous trial and error, and our next plan is to try out Payoneer, which is a whole different payout service than Paypal. We've turned in our application for the service and waiting for their approval at the moment.

If all goes well, we should be able to resume with our projects by mid January.

Edit 1: Thanks for all the comments! We have been contacting multiple ends for this case(Patreon, Paypal, our bank)
The Patreon staffs been really fast with their response so hopefully we'll be able to sort this out soon.

Edit 2: Spelling/Grammar

Comments

Anonymous

Wow that’s really unfortunate, hope Patreon supports helps but I heard they are really slow. Good luck to you guys!

Anonymous

Best of luck to all of you

Anonymous

You guys take all the time you need!:D it’s all trial and error, I’m sure it’ll all work out in the end!

Taylor Byias

Yikes. Best of luck to all of you and you will always have my support whether through Patreon or anything else.

TRIGGER

They've been really fast with their response. But, we are entering holiday season...

Anonymous

good luck guys

Fibinochi

You got this bois!

Anonymous

Fingers crossed! I hope your Christmas present will be the clearance of this issue. :)

Anonymous

I'd be giving you my money even without the rewards. Take all the time you need. I'll still be here supporting you guys.

Anonymous

Good luck my good fam, hopefully it can get resolved quickly.

Anonymous

They better give you your money! Trigger fam will riot if they don't.

Greg Perry

Thank you for letting us know. This is not your fault in any way, shape, or form. As others have mentioned, I'd be supporting you regardless, and as such, if there is any way I (or we if more are willing), to help, just let us know.

Anonymous

Patreon really needs to get it's shit together.

Frocto

Payoneer will absolutely treat you better than the disgusting morons at Paypal

Anonymous

Switch to Payoneer, Paypal (for businesses) is worthless.

Crushermach3

I realize this is the least of your problems right now, but as a badge-carrying officer in the Grammar Police it's "to be reimbursed" and "alleviate", not "to reimburst" and "relieviate", respectively. (though I guess you could take that second one as a portmanteau)

Anonymous

Well that's a bummer. Hope everything turns out alright

Wicky "Pokkuti" Salsa

I use Payoneer for Patreon Payout. So far I have no problem. It's better than Paypal in my opinion.

Anonymous

No problem. It's totally understandable

Anonymous

Wow, that's a large transfer. My guess is patreon isn't set up for that, and likely runs afoul of additional financial scrutiny on something so large -- especially since it is likely an international transfer for you.

Improcomics

Sorry they're being so difficult! Paypal has come in handy for me over the years but they're a TERRIBLE company that really doesn't care AT ALL about their customers. Hoping you find a solution Studio TRIGGER. You guys deserve the best of the best ^_^. Merry Christmas and Happy New Year to you all!

Tenk

Payoneer is a much better option for large patreon pages, you'll be saving hundreds of dollars by moving from a % fee on paypal to a flat fee on payoneer.

Johnny D. Wicked

Yea, this is a major common problem with large withdrawals and especially international location. The bank, paypal, stripe, and etc may have activated fraudulent alert and flag the payment. Have to really get in touch with a live person to deal with it. Sigh. But hope everything goes through.

Anonymous

I really hope you guys can get this sorted as soon as possible, weird issues like this as the sort of thing I can see putting off studio's from ever doing something like this.

Anonymous

Hopefully it wont take too long to solve that problem. On another note, congrats on the finale of Gridman, that was beautifully done ! :D

Anonymous

Ganbarru

J R

I hope it gets solved soon :(

ZeosPantera

Yeah it is probably due to the large amount. It has probably been backed up for a long while and Patreon will have to send it in smaller amounts.

Anonymous

SSSS Gridman is so freaking good from start to finish!!