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The Great PlayStation Network Hack of 2011: A Complete History

Beginning in April of 2011, the PlayStation brand experienced what is undoubtedly its darkest hour. For more than three long, drawn-out weeks, Sony's PlayStation Network was offline, recovering from a catastrophic hack that exposed a staggering 77 million consumers' personal information, credit card details, addresses, and more. It's almost hard to believe it happened at all. But it did. Here's how it all played out. Colin's Last Stand: Side Quest is free of baked-in ads, product placement, and other obnoxious forms of advertising because of your support. Please consider subscribing to CLS' Patreon to show your support for independent content: http://www.patreon.com/colinslaststand Listen to Sacred Symbols, CLS' PlayStation podcast (also available on podcast services and here on YouTube): https://open.spotify.com/show/1GKTOA7ZhIfrxIxSR0rg25 Listen to the eclectic interview podcast, Fireside Chats (also available on podcast services): https://soundcloud.com/colinslaststand Listen to the retro and nostalgia podcast, KnockBack (also available on podcast services): http://soundcloud.com/clsknockback Twitter: @notaxation Instagram: @clsmoriarty Facebook: /colinslaststand Colin's Last Stand is a product of Colin's Last Stand, LLC PO Box 1233 | Santa Monica, CA 90406 This video's thumbnail was created using an image by artist Vadim Sadovski, garnered via a licensed Shutterstock account. Additional Shutterstock imagery used in the video comes from the following accounts (garnered via license): FrankHH, Take Photo, WHITE RABBIT83, and Zakharchuk. Other imagery found in this episode of Side Quest was acquired from the following sources: ABC News, Amazon, Animation World Network, Business Insider, Down Today, GameTDB, Know Your Meme, Logo Download, MobyGames, Museum of Logo, PNGIMG, Reddit, Rolling Stone, Sony Rumors, Twitter, Wikimedia, and Wikipedia. The following videos were used, in part, in the creation of this episode of Side Quest: https://www.youtube.com/watch?v=do8pwvf-ZS8 https://www.youtube.com/watch?v=GmPpRO0PjI8 https://www.youtube.com/watch?v=E5xV90qnQrI https://www.youtube.com/watch?v=9ElukSZIhys https://www.youtube.com/watch?v=6aXFNtEm7Hc https://www.youtube.com/watch?v=bVf4QwfA2hk https://www.youtube.com/watch?v=EbF06OxA69Q https://www.youtube.com/watch?v=rWmJ0RH_Feo https://www.youtube.com/watch?v=MNZG4YO8ugo https://www.youtube.com/watch?v=XWALEOfgkuI https://www.youtube.com/watch?v=QIaLGePgsFU https://www.youtube.com/watch?v=jb3nob-oCiI https://www.youtube.com/watch?v=z0FJ5Jimj2w https://www.youtube.com/watch?v=ftcUZziP2ao https://www.youtube.com/watch?v=VJVW0cgBdmM https://www.youtube.com/watch?v=vzYIFEjuEc4 https://www.youtube.com/watch?v=_B8PK-eg2QY The following is a partial list of sources used in the writing of this episode of Side Quest (YouTube's character limit stops us from sharing all 50+ sources, though we've done our best to represent all outlets): https://www.sie.com/content/dam/corporate/en/corporate/release/pdf/060509ae.pdf https://www.techtimes.com/articles/28548/20150124/psn-outage-2011-sony-finally-paying-settlements.htm https://qz.com/1480809/the-biggest-data-breaches-of-all-time-ranked/ http://fortune.com/2014/12/24/why-sony-didnt-learn-from-its-2011-hack/ https://money.cnn.com/2000/10/24/bizbuzz/sony/ https://www.theregister.co.uk/2002/08/15/sony_confirms_ps2_online_plans/ https://www.theregister.co.uk/2001/05/31/can_a_gpl_playstation2_linux/ https://www.cnet.com/news/why-the-wii-and-xbox-are-killing-sonys-ps3/ https://www.geekwire.com/2013/npd-xbox-30-consecutive-months/ http://www.washingtonpost.com/wp-dyn/content/article/2008/12/27/AR2008122700095.html https://kotaku.com/ps3-error-8001050f-the-nightmare-may-be-over-updated-5483187 https://www.technologizer.com/2010/03/01/the-psn-problem-or-how-sony-got-scooped-by-its-own-customers/ https://www.csmonitor.com/Technology/Horizons/2011/0421/PlayStation-network-down-after-launch-of-several-new-games https://www.mercurynews.com/2011/04/22/psn-outage-leaves-ps3-users-offline/ https://www.pcworld.com/article/225943/playstation_network_down_for_a_day_or_two.html https://ps3movies.ign.com/ps3/document/article/114/1143598/2-1.pdf https://www.ign.com/articles/2011/04/11/sony-hotz-settle-ps3-hacker-case https://www.theguardian.com/technology/gamesblog/2011/apr/27/playstation-network-hack-sony https://www.eurogamer.net/articles/2016-04-26-sony-admitted-the-great-psn-hack-five-years-ago-today https://www.computerworld.com/article/2508444/sony-cuts-off-sony-online-entertainment-service-after-hack.html https://www.techtimes.com/articles/238409/20190206/sony-ps4-inches-past-nintendo-switch-in-sales-numbers.htm https://www.forbes.com/sites/insertcoin/2011/05/23/sony-pegs-psn-attack-costs-at-170-million/#49cd1d5244ca https://www.zdnet.com/article/sony-settles-psn-hack-lawsuit-for-15-million/ https://uk.reuters.com/article/uk-sony-breach-lawsuit/sony-laid-off-employees-before-data-breach-lawsuit-idUKTRE75N03520110624

Comments

David Graham

But hey, I got Infamous and Wipeout HD for free, so it wasn't all bad.

Martin

Can I be the first to say "Awaaaaaah"?

Kyle Goodrich

Besides the script itself being great, idk if you tried something different in terms of how you read it, but WOW this one was great. I liked how natural sounding and smooth it rolled. Good stuff everyone involved!

Craig Carter

The Surge is INCREDIBLY underrated. It’s in the same vein as Dark Souls but faster, loot driven, and plays like a dream imo. Check it out Colin, I’d be very interested to hear your opinion on the game.

Michael Candelaria

Awesome video Colin. I'm really digging the new format for side quest.

Michael Miller

These past couple of Side Quests have been excellent. Sophia’s involvement as a script writer is definitely noticed.

sophia narwitz

The Surge wasn't bad. It had some flaws, but I'm excited for the upcoming sequel.

Anonymous

This is still something I talk about with people. It’s a shame what happened with Socom but wouldn’t it be cool to see ppl get excited for a new one on ps5 when it launches.

There’s No I in LLC

How dare you exempt that Dragon ball z reference you fascist! Disallowing freedom of expression is the downfall of democracy!!

Marc Elfering

Colin, I don't know whether you or Dustin do the graphics for the side quest videos now (either way they're fantastic) but that Scott Stapp reference made me laugh out loud. Long live Creed

Dustin Furman

I wanted to add a “Yueaah!” sound effect, but couldn’t find a good one. Glad I could bring you some joy through the power of Creed.

Tony Rivera

An infamous day indeed. I still remember where I was and what happened.. like it was yesterday. Can’t wait to see it! Keep up the great work, Col, and thanks to your team!

TrackyMatts

Excellent video. A palpable jump in quality. Go Sophia.

LastStandMedia

Thank you! I was more hands-on with this script than the Konami script, which maybe allowed me to read it better? I dunno. But I'm glad you enjoyed!

LastStandMedia

When I was reading and editing the script, I kept saying to myself, "I can't believe this happened literally eight years ago." Time flies.

Corey Adams

That lag joke at the end 😂 Dagan’s dad jokes are rubbing off on you

Magister Obscura

This is fantastic! Thanks for making my pledge feel like a real investment!

Devon McCarty

Jesus Christ. The first rebooted episode of Side Quest kind felt like your first match in Rocket League or in an online shooter. It's not bad. In fact you might even win the match. You just sort of haven't gotten your full bearings back yet. This second episode felt like you guys really clicked in and nailed it. Like you slipped into "the zone" and had a hella-powerful killstreak and/or just carried your teammate all the way through the match. I remember very clearly being part of that outage. The lady who would later become my wife and I had just started dating, and I had just started crashing there enough to consider bringing my PS3 over (She was into Sonic All-Stars racing since it was close to Mario Kart). The PS3 outage was a really cool opportunity for her and I to discuss gaming as a whole. So sure, the outage sucked, but I remember she and I going for ride of the motorcycle or spending a lot of time hiking through the various cave systems here in Ohio during that part of the year. From a consumer stand-point, it was ridiculous. But as a person, it actually turned into a pretty positive experience. Like many others, the outage is what introduced me to Infamous. I hadn't really heard much about it until that point. But again. Destin, Sophia, and our overlord Colin, great job on this.

Anonymous

Production value is way better. Initial videos seemed to basically just be voice over generic gameplay footage without much focus on what was actually on screen, nothing was really lost by just listening to the audio version rather than watching the video. These new ones are much better as videos, well done.

Ryan R. Kittredge

Damn that was top notch. Thanks for the great video.

Francis Bryan

Great video! I have fond memories of this time in gaming history. Colin and Greg were like good buddies talking about this each week culminating in the greatest podcast ever with the after-hours celebration podcast. Good times.

Liam Mcnulty

I remember being annoyed I couldn't do the online portion of Portal 2 for the platinum. Got it in the end though. #NeverForget