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So unfortunately, a LOT of people's pledges are declining this month, and it's due to Patreon's error.

They switched to a new global bank or something like that and it screwed up everyone's payments.

So if your pledge didn't go through this month, please try any of the following to fix things;

1) Update your credit card to a different card
2) Use PayPal if you aren't already
3) Probably the easiest solution, contact your bank to let them know the Patreon charges aren't fraudulent; this should be a one time thing

Once you've done any of those, just re-pledge at the same amount this month (if the pledge goes through successfully, you won't be double charged, don't worry, and if you are somehow, contact me and I'll refund you).

Sorry about all this, but hopefully this should only be a one time thing as Patreon switches to a new bank setup.

EDIT: here's how you can retry your payment - https://patreon.zendesk.com/hc/en-us/articles/203913799-Why-did-my-payment-decline-How-do-I-retry-my-payment-  

Thanks for understanding, and thanks for helping us out with this; your support is entirely the reason we can keep this game going.

(Also, new demo in less than 24 hours!) 

Comments

Anonymous

My payment went well. I use paypal for my monthly donation payments. So Im good.

Anonymous

My bank contacted me. After I approved of the transaction, I retried the pledge from here and it went through.

Anonymous

I wondered why my bank was trying to call me, the transaction went through so I didn't think about it. I believe I'm fine, if not I'll check later.

Anonymous

I wondered why. It wouldn't take my debit card, so I had to switch to my paypal (that uses the same card...).

Dan

Didn't work for me either, but fixed itself eventually. Very frustrating initially though.

Anonymous

Mine went through I'm sorry the beginning of the month was a little tight for me so i had to drop to a $5 till mid month I think the game is awesome and will continue to support you guys.