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Patreon Podcast: Why the Genius Bar Sucks Now (Patreon)

Published:
2020-09-17 14:24:00
Imported:
2024-01

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Content

Retail tech support used to be so much better. What happened?

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Comments

Asaf Sagi

I agree, but I think it's mostly the companies' policies fault. Sure, maybe the hiring is more lenient, and the training not as extensive. But for sure, and you've mentioned this, they're following a script.

Anonymous

I had a similar experience at the Genius Bar with my 2011 MBP 15". The discrete video chip had the same BGA failures and was covered under extended replacement. At some point, I had spilled a can of Coke on the desk that the laptop was sitting on, and I cleaned it all up, etc. This was months or more prior to bringing it into the Genius Bar. The Genius told me that there was "liquid damage" and they wouldn't repair my laptop. I asked him to show me which dots had been tripped, or where there was corrosion. There was none. The fan exhaust vent had a MAYBE 2mm sized circle of dried soda syrup in it in a single spot. Nothing INSIDE the machine, nothing on the PCB, no tripped pink indicators, nothing. I also had upgraded RAM and stuck an SSD in it, but they said nothing about that. He even told me that they were going to note it in the file for the machine's serial number, so I figured I was screwed. I took it home, cleaned the vent with a Q-Tip and IPA, brought it back a different day with a different tech and they repaired it without question. Luckily the MBPs had the awesome feature that you could use GfxSwitcher and simply lock everything to the onboard Intel video and carry on about your day, but just couldn't use the DisplayPort port to attach an external monitor.