Patreon is having billing issues (Patreon)
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Hello everyone! I received the following notice from Patreon and I thought I had better share this. I had one patron already reach out to me about a declined payment and then I noticed this in my email inbox. This is evidently some kind of issue with *their* system and they say they are working on it. I am so sorry that this has happened to at least one of you. Please message me privately if this issue is affecting you.
Here is the email that I received:
Hi there,
An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
If a patron reaches out to you about a decline, you can advise them to follow these steps:
- Contact their card issuer to confirm the charge is valid and retry that card
- If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History:
We’re deeply sorry about these interruptions and appreciate your patience as we work to resolve them.
The Patreon Team