Important Notice: Temporary Disruption of Patreon Services on Open3DLab (Patreon)

Dear Patrons,

I am writing to inform you about an unexpected issue that occurred two days ago, on July 12th, that has affected some of our Patreon users' ability to access their benefits on Open3DLab. I want to explain in simple terms what has happened and what steps we are taking to resolve this problem.

Open3DLab uses a system called webhooks to communicate with Patreon. Whenever a user makes a pledge, updates it, or cancels it, Patreon sends us a notification. This notification includes information that we use to grant you benefits such as access to our fast download servers.

On July 12th, we received a large number of notifications from Patreon that were not intended for us. These messages seemed to come from a testing environment within Patreon's development team. These erroneous notifications contained actual user names and IDs and, most importantly, they erroneously indicated that the pledged amount was $0.

Due to this, many of our patrons lost their access to certain entitlements on Open3DLab. This was first brought to my attention on the morning of July 13th, but due to my workload, I was not able to investigate this until later in the day.

Upon discovering the issue, my intent was to immediately contact Patreon, but I found that other site admins were already in discussions with them. Their initial response was to ensure that this wouldn't happen again, but as of now, no direct solution has been provided to fix the issues caused.

Until Patreon sends us correct information about your pledge levels, the entitlements will not be reinstated. There are two potential ways to solve this. Ideally, Patreon would send us a "corrective" batch of notifications that resets the data. The other, less desirable, option is that I manually delete the many hundreds of incorrect notifications from our system. As you can imagine, I am hoping for the former solution.

If Patreon does not rectify this before the weekend, I will start working to manually remove the erroneous data. In the meantime, if you see an incorrect pledge amount on Open3DLab, please understand that this is the cause, and rest assured that your entitlements will be restored as soon as possible.

I sincerely apologize for the inconvenience this has caused. Your continued patience and understanding is greatly appreciated. We will keep you updated as we work to resolve this issue.

Best Regards,

Salaryman