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So we noticed a ton of declines this morning, so did most of the Erodev community. We've already sent out messages to our declined patrons, and are  posting this here so anybody who doesn't check those or misses the email update about it might at least see the email update about this post. It's a boilerplate being shared around by Erodevs, but clearly and concisely tells you guys how to go about fixing the payment problems.


"So unfortunately, a LOT of people's pledges are declining this month, and it's due to Patreon's error.

They switched to a new global bank and it screwed up everyone's payments.

So if your pledge didn't go through this month, please try any of the following to fix things;


1) Update your credit card to a different card

2) Use PayPal if you aren't already

3) Probably the easiest solution, contact your bank to let them know the Patreon charges aren't fraudulent; this should be a one time thing

Once you've done any of those, just re-pledge at the same amount this month (if the pledge goes through successfully, you won't be double charged, don't worry, and if you are somehow, contact me and I'll refund you).


Sorry about all this, but hopefully this should only be a one time thing as Patreon switches to a new bank setup.


Thanks for understanding, and thanks for helping us out with this; your support is entirely the reason we can keep this game going!"

Files

Patreon on Twitter

Hi everyone, as you know we're noticing an unexpectedly high number of payment declines. We're sorry for the frustration this has caused and we're doing all we can to help creators get paid by working with our payment partners and continuing to retry payments. More info below.

Comments

Chibi Tiger

Possibly. I also just did not havr the funds for all my pledges right now. Tomorrow it should be paid.

Joel E.

this has been a problem with several of the other artist i support. its amazing how one little thing can fuck so many over

Anonymous

All of mine went through

Anonymous

I use paypal for all of my online transactions and just double checked my patreon account says it went through my paypal says it went through so I guess I'll know if the bank accepted it within the next few week days but it should be fine on my end.

Anonymous

by the love of god mine went through well

Afflickted

I got notified that patreon was a suspected fraudulent charge. Luckily it was a super easy fix on my end.

Anonymous

lol i feel bad, mine was just because i didn't have enough in my account at the time

Anonymous

The PayPal option is so easy safe and secure