A notice from Patreon about recent payment declines (Patreon)
Published:
2023-08-07 07:51:22
Imported:
2023-08
Content
From the folks at Patreon:
Hi there,
An issue with a payment partner is causing a slightly higher-than-normal number of patron payments to be declined by their banks. We've traced the increased declines back to a payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.
Please check if you are affected by the declines, and if so, we advise you to follow these steps:
- Contact your card issuer to confirm the charge is valid and retry that card
- If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History:
We’re deeply sorry about these interruptions and appreciate your patience as we work to resolve them.