Glass Cannon Patreon FAQ (Patreon)

Is there an easier way to access exclusive audio content than listening through Patreon’s site or mobile app?

Yes! You can listen to our exclusive content in most podcast apps. Simply follow the instructions in this article and you’ll be set up to have The Champagne Room update right alongside all of your favorite podcasts: https://support.patreon.com/hc/en-us/articles/212055866

I can’t find a place on my podcast app to search for a podcast by URL, so I can’t add The Champagne Room. Can you help me add your exclusive audio to my favorite podcast app?

According to this article (published Mar. 2019), the following platforms do not support adding a podcast by URL: Stitcher, Castbox, Google Play, Google Podcasts, and the iHeartRadio App. Therefore, if you want to listen to The Champagne Room content through a podcast app, you’ll need to choose a different one for our exclusive audio. If you’ve chosen another podcast app that doesn’t appear on this list, you’ll need to search “How to add a podcast by URL” in that particular podcast app’s help section. For more info on your private audio RSS feed, here is a comprehensive article posted by Patreon: https://support.patreon.com/hc/en-us/articles/212055866

My Champagne Room feed on my podcast app hasn’t updated in weeks/months. Is something wrong with the podcast service?

OR

Some or all episodes of [insert show name here] are missing from my Champagne Room audio feed. How do I access that content?

OR

I see most episodes of [insert show name here], but can’t find a particular episode. Have you guys taken it down?

Most likely the problem that you are experiencing is just with your unique Champagne Room URL. These private URLs have been known to occasionally get glitchy. Unfortunately, we don't have any control over the private RSS feeds. They are private from us as well. They are created, distributed and managed by Patreon. This article describes how the private RSS feeds work and includes some troubleshooting tips:

https://support.patreon.com/hc/en-us/articles/212055866

Most of the time, the problem can be fixed by deleting the feed entirely from your podcast app, and then reinstalling it from scratch (essentially a reboot of the RSS feed on your device). If that doesn’t work, try out the Patreon Help Center. In the past, they have issued new private URLs when a given one is broken. Unless specifically posted otherwise on our social media, new exclusive content releases on schedule every week and all past episodes of exclusive content that we’ve ever released on Patreon are still available to members in good standing.

I saw that there is an exclusive Discord server for members of the Glass Cannon Patreon. How do I access that benefit?

Here is an article published by Patreon that will walk you through how to connect your Discord profile to Patreon:

https://support.patreon.com/hc/en-us/articles/212052266-Get-my-Discord-role

If I’m a member of the $10 tier or higher, where do I go to submit my fan crit and/or fumble?

Here is a post with the link you’ll need: https://www.patreon.com/posts/36454960

Crowdcast isn’t working for me. Is there another place I can watch or listen to older episodes of Cannon Fodder Friday?

No. All Cannon Fodder Friday episodes recorded before October 2nd, 2020 are only available on Crowdcast. At the time, we only used Crowdcast because it had a direct integration with Patreon to provide exclusive content to members of certain tiers. Crowdcast is the only such platform that Patreon had an agreement with to provide this service at the time. If you are unable to access our content on Crowdcast, and you are a member of the $10 tier or higher—note that you must be a member of the $10 tier or higher, not just pledge the required amount—you will need to contact Crowdcast support.

I’m a member of the $10 tier (or higher), but I seemed to be locked out of listening to Cannon Fodder Friday, or viewing older episodes on Crowdcast. Help?

A common cause for this problem is when members increase their pledge to $10 or more, but don’t actually upgrade their tier. Double check that your membership doesn’t say The Champagne Room. You can pledge any amount you want over $10, but if you are still technically in The Champagne Room tier, you will not have access to Cannon Fodder Friday. If your tier is in order and you still can’t access the videos—or audio episodes are not automatically appearing in the Champagne Room podcast feed—contact both Patreon and Crowdcast support. They are generally fast with responses.

Do I have to attend Cannon Fodder Friday live on Twitch? Or is it recorded and available later? Is it available in an audio-only format?

Cannon Fodder Friday airs live on Twitch every week. Audio of the show is recorded and released to members of the $10 tier or higher generally within a matter of hours. The audio can be found in the same Champagne Room feed where our exclusive content is published.

I am a member of a higher tier and noticed a post for a lower tier that I can’t access. Shouldn’t I have access to all rewards at my tier and below?

You do have access to all rewards at your tier and below. In some rare cases, a post must go out to a tier that has to deal specifically with members of that tier. It is usually logistical in nature, or some action that must be taken by members of that tier and no one else. The post itself is not a reward and would only serve to confuse members of a higher tier if they read it and accidentally took action.

I upgraded to or just joined the $15 tier or above. When will I receive my bottlecaps?

You are eligible to receive bottlecaps after you’ve been a member at the $15 tier or higher for four (4) consecutive months. At that time, we will email you an order form asking for your updated mailing address. In some cases, you may be contacted before that point in order to facilitate a more efficient shipping order, but generally, you should not go more than four months without hearing from us about placing an order. Also, keep in mind that in order to receive your caps you MUST fill out an order form which is emailed to the address that is currently listed as your member address on Patreon. If you do not respond to the order form, you will not receive your reward for that round.

I want to join the $50 or $100 tier, but notice that the spots are sold out. Can you add another spot? Or is there a waiting list?

At this time, we unfortunately are not able to add more spots to these tiers. There is, however, a waiting list! Email patreon@glasscannonpodcast.com with the subject WAITING LIST and let us know if you’re interested in having your name added to the list.

Is Matthew as kind and thoughtful in person as he seems on the show(s)?

No.