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Hey guys, Patreon is having some issues processing payments for last month across the board, so a lot of you have had payment declined (much more than usual).  We've got no control over this - it's all on Patreon's end - and hopefully they'll just fix it, as they did once before when there were a ton of accidental declines. But just in case they don't, we're going to be monitoring the situation to make sure that everyone who wants to have access gets it.  

If you could check your payment status and see if you've been incorrectly declined, that'd be a big help. If that's you, hopefully sometime within the next few days there'll be a remedy that we'll post about when we have more information.  From what we understand now, a lot of banks have marked the new payment processor as fraud because they moved from a California-based processor to a UK-based one (which a bank will find suspicious en masse), so if your bank has contacted you about fraud, that's why.

Thanks everyone, sorry for the inconvenience, and thanks for supporting us!

Comments

Anonymous

That was the issue for me! Had to call my bank and have them make an exception for the charge.

Majalis

Thanks! Yeah, I suspect that's what the bulk of the issue is - simple fraud detection. Just letting your bank or CC company know "hey, that payment is legit" should be all it takes.

Anonymous

Our bank flagged the charge. Hopefully the 2nd attempt will go through since we've told the bank to approve any such charges.

Malmedee

I think its fixed?

Fox Rin

This explains everything. I spoke with my bank yesterday and found that the Patreon charge was the cause. I'm glad to know WHY. Thanks!

Majalis

Yeah, depending on the bank, the response to the fraud detection being tripped up could go as far as blocking any transactions using the card... sorry about that. Hopefully Patreon learns from this and it doesn't happen in the future.

Anonymous

thanks for the notice. it helped me out