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Dropbox 404 Messages (Patreon)

Published:
2021-03-23 08:32:04
Edited:
2021-03-24 09:26:55
Imported:

Content

April 5th UPDATE 06 - After working with the dropbox technicians today, I have had the block removed again and they have temporarily increased my download limit until I am fully transferred over to the new system. That means that all links should now be live, so if you were having any issues over the weekend, they should be resolved.
I have transferred all content since June 2020 to MyAirBridge (more info on MAB here), and will continue working on the rest in the background.
Hopefully this should be the last of the problems on your end, but please do let me know if you have any more issues accessing the content.

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April 3rd UPDATE 05 - Dropbox placed the block on the account again on Friday evening, and their customer support is closed over the weekend so I won't be able to get the block removed until Monday or Tuesday.
I have updated about 50% of the back catalogue so far, so everything from the last 8-9 months, as well as all of the Into the Wilds series, should already be accessible via zips attached to the posts or Myairbridge links embedded in the posts (more info on MAB here). Manifest URLs for Foundry packs are also currently blocked, but you can still download the zip file attached to the post and install manually. Instructions on how to do so are in a read me file in each pack.
I am working on doing everything else in reverse chronological order, so older posts will be the last to be updated, but I hope to be done by the middle of the coming week. If you need anything urgently before then, please message me to let me know or comment on the blocked post.

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UPDATE 04 - Looks like Dropbox has made a liar of me, so more updates incoming. They have banned the account again for exceeding the download limit, despite the actions I have taken and conversations I had with them yesterday. I have escalated the issue to their special team to resolve.
In the mean time I will be working through the night to get everything transferred ASAP. All content from the last 4 months is still accessible.
If you need anything urgently let me know and I will prioritise it. Otherwise I will be doing all the Into the Wilds sets first, then going backwards chronologically through everything else.

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UPDATE  03 (Last one I promise) - I have now transferred all content from the last 4 months to the new dropbox account, and as a backup have also started adding ZIP files to the Patreon posts via the Patreon uploader.

These aren't ideal as the Patreon uploader is fairly limited in function (which is why I used Dropbox in the first place), but it means you will always have a way to access your content. So far I have added these backups to all of this months releases, and will continue to do so for all new releases and will update older releases over time.

Also all free (public) releases from now on will be downloadable via the Patreon ZIP files only, which should greatly reduce the volume of downloads, keeping the Dropbox freed up for Patrons.

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UPDATE  02 - The ban on my dropbox account has been lifted and all links should be functioning as normal again. I will continue to transfer some of them to other accounts to spread the load, and will look into alternative solutions and back ups to prevent loss of access in the future.

In the mean time, please don't do bulk downloads of all or lots of my content at once. Instead make yourselves familiar with my content and come and grab the different sets as and when you need them, or spread out your downloads over a number of days.

Thanks to all of you for your patience and understanding, and for helping me manage the situation.
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UPDATE 01 - I have re-uploaded all of the files from this month to a new Dropbox account and updated the links (everything from the DungeonDraft Megapack onwards), so those should all be accessible to you now.

The only things I am not able to update yet are the Foundry packs for Forgemaster Patrons as the Manifest URLs are also linked elsewhere, but I will rectify this soon.

In theory all the other links should be back up and working within the next 6-8 hours, but I will continue to transition them to the new system in the background to stop this happening again in the future.

Those of you who use the Print versions of the files will also note that the file sizes are much smaller now. I have had to compress them in order to keep the downloads to a minimum. I have managed to reduce them by around 90%, with very minimal loss of quality (you will only see it if you go above 100% zoom). Not only will this help with managing downloads, but will speed things up for you and reduce your storage requirements as well, and is probably something I should have looked into a while ago.

Please let me know in the comments if you continue to have issues with this months releases. Everything has worked ok so far in testing. I will continue to keep you all updated.
Original message below.
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Hi Everyone,

I have had comments and messages from a number of you that you are receiving 404 error messages when trying to access my content on Dropbox. I have contacted Dropbox and apparently they have put a temporary 24 hour ban on my account as I had exceeded a download limit in a set period of time. This ban will be removed within 24 hours and in the mean time I will be transferring a large number of the links to stop this happening again in the future.

Unfortunately Dropbox did not make me (or anyone) aware of this limit, it is not included in any of their literature and is entirely hidden from the user until the limit is breached, causing the 24 hour ban, which is an appalling system to say the least.

I am deeply sorry for the inconvenience and have submitted a complaint to the Dropbox superiors.

I will keep you all updated and let you know when the links are live again, but as I said it should be within 24 hours.

Let me know in the comments if you have any questions.

Tom

Comments

Thoth Process

I guess "finding out a cloud service sucks because you've hit undisclosed limits" is a good sign of success? Silver linings? Eh?

Thoth Process

My only comment on the actual issue would be: if Dropbox won't give you enterprise limits instead of consumer, please don't go to Google Drive. The GDrive zip algorithm takes *forever* to create zip files.

tomcartos
>>56170125

I won't be using Gdrive. I will most likely be opening multiple Dropbox accounts and spreading the links between them. This seems to be the easiest solution at the moment.

Robert Harrington

For what it's worth, I've used a paid Dropbox account for my business for 10 years and never knew about any limits. Never saw it mentioned. Congrats on the volume of downloads, thought.

tomcartos
>>56174945

Thanks Robert. Me neither, it is one of those hidden limits that they claim is unlimited by in the fine print actually isn't. I have found a solution though and will be updating ASAP.

Kevin

I know you don't necessarily want to switch providers, but I've seen some creators that host larger volumes use Sync.

DM Dave

Wtf!

Arsenico13

Thanks for the update (and yes, congratulations on the volume of downloads!)

Michael Spredemann

Thanks! [heads off to download everything you every uploaded in the next couple of hours] ;-)

Anonymous

I'm relatively new to this tier, but I'd love to have the DD assets related to traps/hazards available separately for use on platforms like Roll 20. I think you already have them, but the 404 curse is acting as a barrier. Anyways, happy to be a supporter, and these assets are so good!

tomcartos
>>56354623

Hi Douglas, I am in the process of getting this fixed. I am really sorry for the delay, and will make sure it is sorted as soon as possible. I do have all of the DD assets as PNGs and they will be available again as soon as I have transferred everything, hopefully in the next 48 hours or so.

Xandria

Dang. The hits just keep on coming regarding DropBox. sigh. Keeping all things crossed for you. Don't forget to sleep ;-)

Anonymous

I've had other creators run into the same problem with dropbox (specifically Artisan Guild, a 3D modelling crew), so they switched to Sync and MyAirBridge. Since the switch there wasn't any downtime so far. Might be worth to look into.

Robert Trifts

Tom, You are now going through EXACTLY the same thing which Heroic Maps experienced when their Patreon grew to a certain point. He ended up moving everything over to DriveThruRPG. Contact me for his e-mail address and perhaps the two of you might discuss/commiserate about this EXACT SAME issue, what happened and how to fix it. tl;dr: Sadly, this path is well trod. You won't like where it ends.

tomcartos
>>56361385

Thanks Robert, I remember it being mentioned before that Heroic Maps had some issues with dropbox. I am already in contact with him occasionally via social media, so will reach out that way if I need some additional advice.

Anonymous

Hey Tom.. I don't want to ruin your day but I'm seeing 404's on a bunch of the old links :/

tomcartos
>>56975852

Hey Ducke, yeah looks like they put the block back on in the middle of the night last night. I have contacted them to get it removed again. I had already planned to spend the weekend transferring more of the back catalogue so hopefully that will help.

David

Hello Tom, I'm a new patron. I was wondering whether the Ancient World and Frontier assets had been 'moved' already. I was able to find the Wild Set assets but not those ones (that still lead to your Dropbox account). Am I missing something ?

tomcartos
>>56997572

Hi David, the Frontier sets are currently in a temporary second Dropbox account that should still be accessible. I am working on getting all content from at least April last year transferred by Monday, but that will not yet include the Ancient Worlds content. I hope to get everything transferred by the middle of next week at the latest. If there is something specifically you need before then, let me know.

David
>>56997572

No worries Tom, I'll wait until you update the links to the myair thing. There's no rush.

Adam Kirkby

Where do I get the Tarrasque whole adventure set from now that DropBox doesn't work?