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Dear Patrons,

so I just sent out the first painting that links to the new gallery site. I hope all will go well, but there are some known issues that people on the Subscribestar encountered. I hope these won't happen to you, but if so please vote below accordingly.

If you encounter an error, it seems to have mostly to do with the mobile app.  The easiest fix is to use the Patreon website  in firefox browser and make sure to have Java script enabled. Should you still have trouble, please contact me.

My apologies for any inconvenience this might cause.


All the best,

Sleepy


Comments

Anonymous

Just to add my experience if it’s any help: I was able to use this new process using the safari iOS browser - for context, my phone &/or tablet is my primary way to access Patreon - but when using the actual Patreon app I got an error message “invalid request mismatching redirect url.” When trying to login via the link in your PM via the app, I got a message saying I have to verify my device through a separate email link - which when accessed immediately opened the app, recognising it was a Patreon link, had to then login again through that and that’s when it displayed the redirect error message. When I then went back to the link from your PM in the app, it just doesn’t work at all now, only displaying that same error message. I then tried to open the link from the PM in safari iOS, logged in, was told I had to verify my device (again), logged in (again) through the new verification link email, and it seemed to work fine. I’m more than happy for this new gallery system being used to help protect your work - honestly, it actually makes complete sense to me! - but from a selfish point of view it would be far easier for me if this system could at least work when using the Patreon app itself. Totally appreciate that’s not your fault at all though 🙂 and is just the Patreon app having issues. I realise that was quite long winded, but I hope that helps!

sleepygimp

Thank you so much!! This is tremendously helpful. I really appreciate you took the time to write a detailed bug report.

Anonymous

Non si vede niente

sleepygimp

Thank you for letting me know ^^