What a month (also I'm sorry for the rant below) (Patreon)

So you know about the laptop situation https://www.patreon.com/posts/57453880

It had a continuation. I wanted to return the red-orange-screen laptop to the store where I bought it, so I went there. Their website said I can return any product within 30 days after buying.

And immediately got a sour face from the local manager when I mentioned the returning. He sent me to the other dude who was supposed to check items before returning, along with saying "If you find anything, don't return it!". You realize I can hear you, right? So the dude started looking at the laptop, thoroughly, with a very serious face, looking at every side of it, every part - while the manager was standing behind my back, and both of them were exchanging stares like "Found anything? No? Lame..."

It all took around 15 minutes, all this time I was silently standing there and watching this muppet show. In the end, the checking dude made a very sad face and said that he found two dents and three scratches on the screen, so they can't accept it. And he started showing me something, and it was hard to tell, because there was no proper lighting, no source of light nearby either. "How did they appear there?", I asked. "I only used it for two days and kept it turned off and closed this entire time." He said he doesn't know, but he tried to wipe off the scratch with a piece of fabric, It stayed there, so I took the laptop and went home, full of confused thoughts.

When I got home, I opened the laptop near the window so I can see the screen better in the natural light - and didn't find anything))))))))))))) An entirely smooth screen, not a single scratch there or a friggin' dent. How surprising, considering that I didn't use it. 

I contacted the support of the store and left a complaint and a demand to return my money. On the different sources, basically everywhere where they had a representative. All they did was saying "Oh we'll see what we can do" and ignoring me after it, not reading any messages or telling me anything, absolute zero. I got really mad to be honest. So I decided to file a complaint on the higher level, the Rospotrebnadzor (it's a governmental organization that controls purchasing and production of goods)

And when I was collecting info on the Rospotrebnadzor website and how to file complaints, I found the law, our official governmental law, saying that I can't return "technically complex products" if they have a guarantee for a year a more. The laptop is considered a "technically complex product" and I have a year guarantee. Basically I couldn't return it from the beginning, and not a single soul in their stupid ass store mentioned anything about it. Either they don't know any laws they're supposed to know because they work in retail, or they're deceiving their clients on purpose, not saying any nuances about "technically complex products" on their website. Or maybe it is there, hidden somewhere with a very small font. It's still deceiving. And why nobody mentioned it right away and why they had to make up this bs with the scratches - I don't understand, except if they really don't know the laws and think that their clients are stupid and won't check anything.

In any case, this is Russian service for you. And this month just keeps on giving