Issues with declined payments (Patreon)

I received an email from the Patreon team, where they warn me about problems that occurred last month with the payments to the creators due to a series of circumstances, among which are problems with the rejected payments and the confusion caused by the payments. users who saw a new descriptor in their bank account.

I make a partial copy and paste of this message on the section that I think may be of interest to any Patron who has had any problem of this type:

"Here’s some information to share with your patrons in case an issue arises. 

If your patrons are having any trouble, here’s what they can do:

If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.

If their payment failed, they can follow these steps or switch to a different payment method.

If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.

They can reach out to the Patreon support team to get account specific help.

Here’s what we’ll be doing:

We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.

We will continue Patreon’s proactive practice of retrying payments throughout the month."