update (Patreon)

hi everyone, i hope you're all doing okay!

i phoned paypal this morning and didn't really make any progress. they've said the only way to unfreeze my account is to prove im shipping orders, which is difficult because they're withholding the funds and most importantly- the shipping costs.

it looks like my only option will be to ship the existing orders out of pocket, then reopen my shop in future without paypal as a payment option. i won't be able to do this until next month, nor will i receive the held funds from my paypal until next month. after researching paypal and their disputes with artists/small businesses this morning, i'm honestly not even hopeful i'll receive the funds then.

it's all been super stressful and a bit upsetting- i'm so sorry to anyone who missed out this time around.

i'm going to order the products for the existing orders today and hopefully ship them asap, so if you did place an order, please don't worry. you'll receive your items!

apparently if i ship the orders, they'll release my funds on the 17th of april, so i'll use that as a preliminary shop reopening date- exactly a month away. however, i will no longer be accepting payments via paypal. i've added 'stripe' as a payment option, so you'll be able to use apple pay or a debit/credit card. i know this isn't ideal, but i hope you understand. mostly I just feel relieved that i was keeping an eye on my account as the orders came through- i dread to imagine how much money could have ended up frozen if i hadn't noticed the freeze when i did.

hope that all makes sense, please feel free to ask questions in the comments if you need any clarification!

take care and speak soon, friends x