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Hello everyone. My paypal just got shut down. I've been using it for Ko-fi and Patreon since 2018. I made the account under a discreet nickname. The funds stored in it reached a limit and I was asked to confirm my identity. They asked for a ID / Driver's license and utility bill. Paypal could not confirm my identity because the names didn't match. I tried to change the nickname to my real name so it matches but NO, Paypal would not let any name change unless it's a typo. So I reached their contact line through Paypal Messages. Here's how it went:

Me: Can you remove my limitation please?
Staff: Yes please upload your ID for confirmation
Me: I did, and the docs were rejected.
Staff: Thank you for your reply, please wait 3-5 days for processing.
Me: Hello? I submitted twice and it's rejected
[18 hours pass]
Staff: I understand your concern. To remove the limitation, please make sure your ID is legible
Me: My ID is legible, sadly I registered using a nickname. Can I change my nickname to my real name to confirm my identity?
Staff: Yes, please go to settings > profile > and change your name.
[ screen showing NAME CHANGES ARE NOT ALLOWED, UNLESS IT IS A TYPO]
Me: Hello, I am unable to change my name to confirm my identity.
Staff: Please upload your ID and Utility Bill for confirmation to lift your limitation.
Me: Alright, trying again.
[ YOUR DOCUMENTS ARE REJECTED, THE NAMES DO NOT MATCH. YOUR PAYPAL ACCOUNT IS FURTHER LIMITED. PLEASE UPLOAD THE CORRECT DOCUMENTS]
Me: Hello staff, my docs got rejected again for the third time. What do I do?
[silence]
Me: How do I close my account? Looks like we are going in circles and there's nothing I could do.
Staff: You are not allowed to close your account unless you confirm your identity.
Me: OK my dox have been resubmitted 3 times already and I just wanted to change my name and confirm my identity because my real name is NOT 'Meguca'. There are no bills I have with that anime name.
Staff: Alright, I will forward this appeal to my higher ups.

[6 hours later]

Hello Meguca ,
For the safety and security of the PayPal network, we often review accounts for potential risks. After reviewing your account, we have decided to close it because of security issues. Disbursement options
-----------------------------------
Option 1. If you owe refunds to any of your buyers, you can use the money in your PayPal account to refund them.
Option 2. Money in your PayPal account will be held for 180 days. After 180 days, we'll email you information on how to receive your funds. We regret any inconvenience this may cause.

To add insult to injury, all of the messages I sent to Paypal Staff to troubleshoot the problem are purged. It's like I never talked to them at all, and I'm guilty. They didn't even read my concerns which has been a longtime problem on Paypal forums. Each thread ends with the OP saying "I'M NEVER USING PAYPAL AGAIN". It's like telling your teacher the true story of a fight with a bully, where the teacher says "Yes, of course" then putting you in detention anyway.

So what happens now? I have linked my patreon with Payoneer instead (which has a minimum $300 payout to transfer funds) and linked my ko-fi to Stripe. RIP my paypal with $800, I bought latex stuff using that account for a long time. But ehh, I can make more money. I can buy eBay stuff using my credit card still. I was locked from my first paypal account (the one I used from 2008) and the money went to the govt under "Unclaimed Money Act". If the govt takes money from this account, I hope it goes to education or feeding the poor (ha ha)

The moral of the story? Paypal smol peepee

Comments

Chief Judge

Eh, should've just photoshopped the bill/docs. 800 bucks is huge by any standards. Hope you'll find a way to claim your money after 180 days.

Papadapupi

paypal be like chaching

Anonymous

Dose not help that it is also run by a bunch of prudes