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Patreon scraps new service fee and apologizes to users

Patreon has called off plans to add a service fee to patrons' pledges, a proposed update that angered many users. "We're going to press pause," CEO Jack Conte tells The Verge. "Folks have been adamant about the problems with the new system, and so basically, we have to solve those problems first."

Comments

Anonymous

Yeah I know some people ran away from patreon cause pfnthe threat

Anonymous

It's pretty clear that they don't even understand that the entire value of Patreon is in the aggregation of pledges to creators to save on credit card fees.

Anonymous

I'll admit I'm not too knowledgeable about this. What does that mean for you (and us)?

Anonymous

Nothing now but they where gonna add a fee for us to pay instead of creators before

softlygaloshes

They had just initiated having patrons pay a 2.9% + $0.35 fee as part of their pledge to cover processing fees, a fee usually deducted from the creator's account. It was supposed to go into effect on the 18th. People were obviously really upset, especially those pledging $1 or $2. So now they're not going to do that service fee change anymore. so for you, nothing n__n

Garwin Thompson

Well hopefully some of your patreons that left because of it will come back to you when they hear the update.

Anonymous

All I know is you still got my 11 I was gonna wait and see how it hit us first before adjusting