Care packages (Patreon)

When will I receive my care package?

TLDR: 2 calendar months for US, 3 for international.

We ship a care package to US residents with a monthly subscription once they have been subscribed for 2 months (3 months for international packages due to shipping costs). Annual subscribers will receive their package when we ship the next batch.

2 months = 2 calendar months, not 2 payments. It takes time to assemble and mail care packages. Please don't message us asking where your package is the day after your second payment is processed by Patreon (we have to be this explicit because yes, it's happened).

Notable exceptions: We cannot ship during the month of December, or while we are on tour.

How frequently do you ship care packages?

We ship all the care package dues to go out each month in one big batch. Your care package will not ship on your exact renewal date. We do not have the resources to ship daily.

We ship ONE CARE PACKAGE PER YEAR to everyone subscribed at a tier that includes a care package.

How can I ensure I receive my care package?

PLEASE REMEMBER TO GIVE US YOUR SHIPPING ADDRESS. Patreon does not share your billing address with us, so you need to be sure you've shared your shipping address with us, and that you keep that address up to date if you move. This link explains how to do that.

Will I get a shipping notification?

Our shipping partner will send a shipping notification to the address you have on file with Patreon. Of course, that doesn't necessarily mean you will receive it. Sometimes these wind up in spam folders, etc. We can't be responsible for that, and we also can't send them to you through Patreon. There is not integration and we don't have the resources (i.e. people power) to do it manually. We appreciate your understanding.

My care package was shipped, but I never received it.

Please use the tracking number you received in your shipping notification to try to track it down with USPS. If all else fails, message us here on Patreon and we'll do what we can to help sort it out.