Patreon Payment Issues (Patreon)

Hey Everyone,

Just a quick heads up that it seems like Patreon is having a host of problems with payments right now. I figured I’d copy paste the email I got this morning from them which is the only real info I have on what’s going on. I appologize for the horrible inconvenience this month :( from my end there is not much that can be done but hopefully this can provide some level of clarity:

An issue with a payment partner is causing a slightly higher-than-normal number of your patron payments to be declined by their banks. We've traced the increased declines back to payments system upgrades required by one of our processing partners. Patrons might see some payments declined while changes take effect.

If a patron reaches out to you about a decline, you can advise them to follow these steps:

Contact their card issuer to confirm the charge is valid and retry that card

If the retry does not work, try a different payment method. Patrons can edit their payments in their Settings, under Billing History:

We’re deeply sorry about these interruptions and appreciate your patience as we work to resolve them.

The Patreon Team